High-Impact, High Value, Data-Driven Environment Social Governance (ESG) with Ecotourism Australia and Tourism Tropical North Queensland (TTNQ)

Challenge

As the demand for authentic sustainability in tourism grows, operators face increasing pressure to deliver verifiable ESG performance, not just policy statements. For those pursuing Ecotourism Australia certification, such as Tropic Wings Tours and Charters and Seville Mercy Centre the challenge lies in demonstrating genuine impact, avoiding greenwashing, and embedding ESG into operational decision-making. Traditional audits often miss this mark, focusing on compliance rather than performance.

E-Risk360’s Approach

E-Risk360 redefined the audit experience, delivering a value-driven, performance-focused auditing model that prioritises environmental improvement, operational quality, and strategic decision-making.

Our approach combined independent site audits around waste, energy and water, stakeholder engagement, and Ecotourism Australia’s digital risk dashboards to surface insights in real time. Audits were grounded in data and evidence, assessing not only compliance but effectiveness, efficiency, and impact across energy, water, waste, and procurement practices.

Impact

Rather than ‘checking the box’, our audits became strategic tools, to empower staff with the visibility and confidence to act early, optimise resources, and focus efforts on what matters most. This high-impact approach delivered measurable, real-world outcomes:

  • 65% reduction in waste to landfill, driven by improved segregation and local recycling initiatives and partnerships, as well as through better resource recovery and supplier collaboration
  • 35% reduction in energy consumption, through smart controls, system automation, optimisation, and staff engagement to embed lasting behavioural change.

Critically, our audits built trust, internally by aligning teams around ESG performance priorities, and externally by providing credible, data-backed evidence of sustainability efforts.

With E-Risk360, auditing becomes more than an obligation, it becomes a catalyst for high-value ESG performance, smarter operations, and sustainable tourism leadership.