Adherence to ISO 9001 quality management system (QMS) standards ensures that products and services consistently meet customer expectations, customer service standards, and reduce costly errors and rework. Quality assurance and quality control are essential components of ensuring product or service excellence. Quality assurance focuses on processes and procedures to prevent defects and deviations from standards.
Key principles of quality assurance include continuous improvement, adherence to established standards, and systematic monitoring. On the other hand, quality control involves inspecting and testing the final output to identify and rectify defects.
Key principles of quality control encompass consistency, precision, and thorough documentation. Together, the principles help organisations deliver consistent, high-quality products and services to meet customer expectations and maintain reputation in the market. Embracing the principles of quality assurance and quality control equips a business with the tools to navigate regulatory complexities, fostering a culture of precision and agility that ultimately accelerates the overall performance.